Myer ยท PDP Re-imagined
Redesigning Myerโs mobile product page as a system, not a screen.
An audit, then 5 weeks: workshop โ 2 rounds of testing โ a signed-off direction
Role
Senior Product Designer, end to end
Senior Product Designer, end to end
Focus
Systems, prototyping, testing
Timeline
5 weeks
Team
Design, e-commerce, content
Stack
Figma ยท Framer ยท Miro ยท Contentsquare ยท Maze
Outcome at a glance
Signed off within 5 weeks ยท Tested with 8 participants in moderated sessions and 19 in unmoderated Maze tests, who rated it 4.8 out of 5 for having all the information they needed.
The problem
A page built from patches, not a system
A page built from patches, not a system
A page built from patches, not a system
Years of one-off fixes had buried what shoppers needed to decide.
85%
85%
85%
of PDP sessions never reached Add to Bag.
8.53%
8.53%
8.53%
Add to Bag rate, down from 9.24% the year before.
1 in 2
1 in 2
1 in 2
mobile sessions bounced, against a 41% site average.
35/45/20
35/45/20
35/45/20
Header, image and Add to Bag: their share of the first mobile screen.
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THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
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adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
Sale ends: 20/10/2024 11:59pm AEDT
Up-to 54 MYER one Credits.
Join Now
4.5
(143)
4.5
Free Delivery Over $99*
Free Click & Collect
30-Day Returns
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Find out more
Colour :
Sea Pine






size:
S
M
L
XL
XXL
Add to Bag
Find in store
Delivery
Description
Fabrication: Egyptian Cotton
Bring a hint of luxury to your bathroom
with Heritage's Luxury Egyptian Towel
range. These towels are made from
Egyptian cotton for a high-quality, high-
Show more
Pay with your favourite rewards program
Others also viewed
Picked for you
Shop the brand

Heritage
Super Plush Towels in
Mid Blue
$65.00 $32.50

Vue
Combed Cotton Ribbed
Towel Range in Aqua
$30.00 $15.00

Vue
Combed Cotton Ribbed
Towel Range in Sage
$30.00 $15.00

Australian House & Garden
Cotton Towel Range inโฆ
$35.00 $17.50

Vue
Combed Cotton Ribbed
Towel Range in Pink Clay
$30.00 $15.00

Vue
Combed Cotton Ribbed
Towel Range in Straw
$30.00 $15.00


Recently viewed

Reserve
Bodega Linen Button
Down Long Sleeve Shirt in
โฆ
$74.96
MYER one
$99.95


Reviews
Reviews
Rating Snapshot
Select a row below to filter reviews.
5 stars
103
4 stars
24
3 stars
10
2 stars
3
1 star
3
Overall Rating
4.5
143 Reviews
106 out of 115 (92%) reviewers recommend this product
stars
stars
stars
stars
stars
Review this Product
Select
Select
Select
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Select
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Average Customer Ratings
Quality
Quality,
5.0
Durability
Durability,
5.0
How well did the product match the images?
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How
Customer Images and Videos









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Locale
1
1 โ 8 of 143 Reviews
Sort by
Most Recent
treee
Sweepstake entry

Verified Purchaser
Melbourne
5
INCREDIBLE
a day ago
So soft and absorbs water very well, we canโt believe it
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Mady-leather-shoes
Sweepstake entry

Verified Purchaser
Sydney, NSW
5
Soft towels
8 days ago
These are the vest soft towel I ever have. Even after wash still soft.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
1st time Myer on line
Sweepstake entry

Verified Purchaser
4
Nice Towels
20 days ago
Nice towels with an unusual texture, and different to what I normally purchase.
Helpful?
(0)
(0)
Report
How well did the product match the images?
Not Accurate
Very Accurate
How
Fredella
Sweepstake entry

Verified Purchaser
NSW, Australia
5
Love these towels!
20 days ago
Love love love these towels!! So soft and thick, I have used them for visitors and recieved comments on how
beautiful they were.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Quality
Quality,
5.0
Durability
Durability,
5.0
How well did the product match the images?
Not Accurate
Very Accurate
How
Nabila A
Sweepstake entry

Verified Purchaser
Greensborough
5
Soft and fluffy. Has a nice weight to it.
a month ago
Fluffy and very soft. Washes well. I've also tumble dried them and they come out fluffy. It didn't shrink. Will buy more.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Unique Yang
Sweepstake entry

Verified Purchaser
Perth
5
Good quality and value price
a month ago
Definitely will buy it again when it gets a discount(half price), the similar price with Target and Big W just pays $5 more and gets good quality so why not?
Yes, I recommend this product.


Helpful?
(0)
(0)
Report
Susan Ve
Sweepstake entry

Verified Purchaser
Sydney NSW
3
Good quality bath towel.
a month ago
Colour was not baby blue_ more a pale duck egg shade. Towelling itself seems durable with a good quality weave, but not plush or super soft.
No, I do not recommend this product.
Helpful?
(0)
(0)
Report
Sharon Gigi
Sweepstake entry

Verified Purchaser
5
Luxurious feel
a month ago
The towels washed up beautifully and a extremely soft and absorbent
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
1 โ 8 of 143 Reviews
Previous
Shopping
Track My Order
Payment Options
Points + Pay
Delivery and Click & Collect
Returns & Exchanges
True Fit
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Customer service
FAQs
Contact Us
Store Locator
Experiences & Services
Beauty Services
Gift Registry
Sales & Promotions
Notices & Recalls
More from Myer
MYER one
Myer Gift Cards
Careers
About Us
Investors & Media
Sustainability
Christmas Club
Sell On Myer
MYER one App
Download Today
One-touch access
to your Member
Card and redeem
Rewards directly
from the App


Returns policy
Competitive pricing policy
Online shopping T&Cs
Terms and conditions
MYER one T&Cs
Privacy policy
Team member
ยฉ Copyright 1999-2024 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
Same Day Click & Collect
0
Search for product or brand
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts





adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
+1598 Myer one Credits. Join now
(100)
Free Click & Collect
30-Day Returns
Free Delivery Over $99*
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Colour : Sea Pine






Size:
SIZE GUIDE
S
M
L
XL
XXL
0
0
0
Find in store
Delivery
Description
Or buy from $00.00 per fortnight
myer.com.au
Add to Bag
PDP Before
๔ก
myer.com.au/mens
Search for a product or brand
Sign In / Join
0
Women
Men
Beauty
Home
Travel & Tech
Kids
Toys
Sale
Clearance
MYER one
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts






adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
Sale ends: 20/10/2024 11:59pm AEDT
Up-to 54 MYER one Credits.
Join Now
4.5
(143)
4.5
Free Delivery Over $99*
Free Click & Collect
30-Day Returns
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Find out more
Colour :
Sea Pine






size:
S
M
L
XL
XXL
Add to Bag
Find in store
Delivery
Description
Fabrication: Egyptian Cotton
Bring a hint of luxury to your bathroom
with Heritage's Luxury Egyptian Towel
range. These towels are made from
Egyptian cotton for a high-quality, high-
Show more
Pay with your favourite rewards program
Others also viewed
Picked for you
Shop the brand

Heritage
Super Plush Towels in
Mid Blue
$65.00 $32.50

Vue
Combed Cotton Ribbed
Towel Range in Aqua
$30.00 $15.00

Vue
Combed Cotton Ribbed
Towel Range in Sage
$30.00 $15.00

Australian House & Garden
Cotton Towel Range inโฆ
$35.00 $17.50

Vue
Combed Cotton Ribbed
Towel Range in Pink Clay
$30.00 $15.00

Vue
Combed Cotton Ribbed
Towel Range in Straw
$30.00 $15.00


Recently viewed

Reserve
Bodega Linen Button
Down Long Sleeve Shirt in
โฆ
$74.96
MYER one
$99.95


Reviews
Reviews
Rating Snapshot
Select a row below to filter reviews.
5 stars
103
4 stars
24
3 stars
10
2 stars
3
1 star
3
Overall Rating
4.5
143 Reviews
106 out of 115 (92%) reviewers recommend this product
stars
stars
stars
stars
stars
Review this Product
Select
Select
Select
Select
Select
Adding a review will require a valid email for verification
Average Customer Ratings
Quality
Quality,
5.0
Durability
Durability,
5.0
How well did the product match the images?
Not Accurate
Very Accurate
How
Customer Images and Videos









Next
Filter Reviews
Rating
Locale
1
1 โ 8 of 143 Reviews
Sort by
Most Recent
treee
Sweepstake entry

Verified Purchaser
Melbourne
5
INCREDIBLE
a day ago
So soft and absorbs water very well, we canโt believe it
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Mady-leather-shoes
Sweepstake entry

Verified Purchaser
Sydney, NSW
5
Soft towels
8 days ago
These are the vest soft towel I ever have. Even after wash still soft.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
1st time Myer on line
Sweepstake entry

Verified Purchaser
4
Nice Towels
20 days ago
Nice towels with an unusual texture, and different to what I normally purchase.
Helpful?
(0)
(0)
Report
How well did the product match the images?
Not Accurate
Very Accurate
How
Fredella
Sweepstake entry

Verified Purchaser
NSW, Australia
5
Love these towels!
20 days ago
Love love love these towels!! So soft and thick, I have used them for visitors and recieved comments on how
beautiful they were.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Quality
Quality,
5.0
Durability
Durability,
5.0
How well did the product match the images?
Not Accurate
Very Accurate
How
Nabila A
Sweepstake entry

Verified Purchaser
Greensborough
5
Soft and fluffy. Has a nice weight to it.
a month ago
Fluffy and very soft. Washes well. I've also tumble dried them and they come out fluffy. It didn't shrink. Will buy more.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Unique Yang
Sweepstake entry

Verified Purchaser
Perth
5
Good quality and value price
a month ago
Definitely will buy it again when it gets a discount(half price), the similar price with Target and Big W just pays $5 more and gets good quality so why not?
Yes, I recommend this product.


Helpful?
(0)
(0)
Report
Susan Ve
Sweepstake entry

Verified Purchaser
Sydney NSW
3
Good quality bath towel.
a month ago
Colour was not baby blue_ more a pale duck egg shade. Towelling itself seems durable with a good quality weave, but not plush or super soft.
No, I do not recommend this product.
Helpful?
(0)
(0)
Report
Sharon Gigi
Sweepstake entry

Verified Purchaser
5
Luxurious feel
a month ago
The towels washed up beautifully and a extremely soft and absorbent
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
1 โ 8 of 143 Reviews
Previous
Shopping
Track My Order
Payment Options
Points + Pay
Delivery and Click & Collect
Returns & Exchanges
True Fit
Catalogues
Customer service
FAQs
Contact Us
Store Locator
Experiences & Services
Beauty Services
Gift Registry
Sales & Promotions
Notices & Recalls
More from Myer
MYER one
Myer Gift Cards
Careers
About Us
Investors & Media
Sustainability
Christmas Club
Sell On Myer
MYER one App
Download Today
One-touch access
to your Member
Card and redeem
Rewards directly
from the App


Returns policy
Competitive pricing policy
Online shopping T&Cs
Terms and conditions
MYER one T&Cs
Privacy policy
Team member
ยฉ Copyright 1999-2024 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
Same Day Click & Collect
0
Search for product or brand
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts





adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
+1598 Myer one Credits. Join now
(100)
Free Click & Collect
30-Day Returns
Free Delivery Over $99*
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Colour : Sea Pine






Size:
SIZE GUIDE
S
M
L
XL
XXL
0
0
0
Find in store
Delivery
Description
Or buy from $00.00 per fortnight
myer.com.au
Add to Bag
PDP Before
๔ก
myer.com.au/mens
Search for a product or brand
Sign In / Join
0
Women
Men
Beauty
Home
Travel & Tech
Kids
Toys
Sale
Clearance
MYER one
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts






adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
Sale ends: 20/10/2024 11:59pm AEDT
Up-to 54 MYER one Credits.
Join Now
4.5
(143)
4.5
Free Delivery Over $99*
Free Click & Collect
30-Day Returns
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Find out more
Colour :
Sea Pine






size:
S
M
L
XL
XXL
Add to Bag
Find in store
Delivery
Description
Fabrication: Egyptian Cotton
Bring a hint of luxury to your bathroom
with Heritage's Luxury Egyptian Towel
range. These towels are made from
Egyptian cotton for a high-quality, high-
Show more
Pay with your favourite rewards program
Others also viewed
Picked for you
Shop the brand

Heritage
Super Plush Towels in
Mid Blue
$65.00 $32.50

Vue
Combed Cotton Ribbed
Towel Range in Aqua
$30.00 $15.00

Vue
Combed Cotton Ribbed
Towel Range in Sage
$30.00 $15.00

Australian House & Garden
Cotton Towel Range inโฆ
$35.00 $17.50

Vue
Combed Cotton Ribbed
Towel Range in Pink Clay
$30.00 $15.00

Vue
Combed Cotton Ribbed
Towel Range in Straw
$30.00 $15.00


Recently viewed

Reserve
Bodega Linen Button
Down Long Sleeve Shirt in
โฆ
$74.96
MYER one
$99.95


Reviews
Reviews
Rating Snapshot
Select a row below to filter reviews.
5 stars
103
4 stars
24
3 stars
10
2 stars
3
1 star
3
Overall Rating
4.5
143 Reviews
106 out of 115 (92%) reviewers recommend this product
stars
stars
stars
stars
stars
Review this Product
Select
Select
Select
Select
Select
Adding a review will require a valid email for verification
Average Customer Ratings
Quality
Quality,
5.0
Durability
Durability,
5.0
How well did the product match the images?
Not Accurate
Very Accurate
How
Customer Images and Videos









Next
Filter Reviews
Rating
Locale
1
1 โ 8 of 143 Reviews
Sort by
Most Recent
treee
Sweepstake entry

Verified Purchaser
Melbourne
5
INCREDIBLE
a day ago
So soft and absorbs water very well, we canโt believe it
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Mady-leather-shoes
Sweepstake entry

Verified Purchaser
Sydney, NSW
5
Soft towels
8 days ago
These are the vest soft towel I ever have. Even after wash still soft.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
1st time Myer on line
Sweepstake entry

Verified Purchaser
4
Nice Towels
20 days ago
Nice towels with an unusual texture, and different to what I normally purchase.
Helpful?
(0)
(0)
Report
How well did the product match the images?
Not Accurate
Very Accurate
How
Fredella
Sweepstake entry

Verified Purchaser
NSW, Australia
5
Love these towels!
20 days ago
Love love love these towels!! So soft and thick, I have used them for visitors and recieved comments on how
beautiful they were.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Quality
Quality,
5.0
Durability
Durability,
5.0
How well did the product match the images?
Not Accurate
Very Accurate
How
Nabila A
Sweepstake entry

Verified Purchaser
Greensborough
5
Soft and fluffy. Has a nice weight to it.
a month ago
Fluffy and very soft. Washes well. I've also tumble dried them and they come out fluffy. It didn't shrink. Will buy more.
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
Unique Yang
Sweepstake entry

Verified Purchaser
Perth
5
Good quality and value price
a month ago
Definitely will buy it again when it gets a discount(half price), the similar price with Target and Big W just pays $5 more and gets good quality so why not?
Yes, I recommend this product.


Helpful?
(0)
(0)
Report
Susan Ve
Sweepstake entry

Verified Purchaser
Sydney NSW
3
Good quality bath towel.
a month ago
Colour was not baby blue_ more a pale duck egg shade. Towelling itself seems durable with a good quality weave, but not plush or super soft.
No, I do not recommend this product.
Helpful?
(0)
(0)
Report
Sharon Gigi
Sweepstake entry

Verified Purchaser
5
Luxurious feel
a month ago
The towels washed up beautifully and a extremely soft and absorbent
Yes, I recommend this product.
Helpful?
(0)
(0)
Report
1 โ 8 of 143 Reviews
Previous
Shopping
Track My Order
Payment Options
Points + Pay
Delivery and Click & Collect
Returns & Exchanges
True Fit
Catalogues
Customer service
FAQs
Contact Us
Store Locator
Experiences & Services
Beauty Services
Gift Registry
Sales & Promotions
Notices & Recalls
More from Myer
MYER one
Myer Gift Cards
Careers
About Us
Investors & Media
Sustainability
Christmas Club
Sell On Myer
MYER one App
Download Today
One-touch access
to your Member
Card and redeem
Rewards directly
from the App


Returns policy
Competitive pricing policy
Online shopping T&Cs
Terms and conditions
MYER one T&Cs
Privacy policy
Team member
ยฉ Copyright 1999-2024 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
Same Day Click & Collect
0
Search for product or brand
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts





adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
+1598 Myer one Credits. Join now
(100)
Free Click & Collect
30-Day Returns
Free Delivery Over $99*
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Colour : Sea Pine






Size:
SIZE GUIDE
S
M
L
XL
XXL
0
0
0
Find in store
Delivery
Description
Or buy from $00.00 per fortnight
myer.com.au
Add to Bag
PDP Before
*20% of customers: iPhone 414x896 screen
**65% desktop sessions: 800โ1920px screen

*414x896 generates the greatest revenue of 12% **sessions in a week.
Analytics
Same Day Click & Collect
0
Search for product or brand
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts





adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
+1598 Myer one Credits. Join now
(100)
Free Click & Collect
30-Day Returns
Free Delivery Over $99*
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Colour : Sea Pine






Size:
SIZE GUIDE
S
M
L
XL
XXL
0
0
0
Find in store
Delivery
Description
Or buy from $00.00 per fortnight
myer.com.au
Add to Bag
header area
35%
Viewport
on 1st Load
Header, and ATB dominated, pushing down the product name, images, $price, Promos and โ โ โโโRatings.
* ATB
20%
search.
Nearly 1 in 2 visitors exit after entering directly from
search. ๐
*20% of customers: iPhone 414x896 screen
**65% desktop sessions: 800โ1920px screen

*414x896 generates the greatest revenue of 12% **sessions in a week.
Analytics
Same Day Click & Collect
0
Search for product or brand
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts





adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
+1598 Myer one Credits. Join now
(100)
Free Click & Collect
30-Day Returns
Free Delivery Over $99*
Take a further 20% off
40% off the original price when you buy 2 items.* Find out more
Colour : Sea Pine






Size:
SIZE GUIDE
S
M
L
XL
XXL
0
0
0
Find in store
Delivery
Description
Or buy from $00.00 per fortnight
myer.com.au
Add to Bag
header area
35%
Viewport
on 1st Load
Header, and ATB dominated, pushing down the product name, images, $price, Promos and โ โ โโโRatings.
* ATB
20%
search.
Nearly 1 in 2 visitors exit after entering directly from
search. ๐
*20% of customers: iPhone 414x896 screen
**65% desktop sessions: 800โ1920px screen

*414x896 generates the greatest revenue of 12% **sessions in a week.
Analytics
Same Day Click & Collect
0
Search for product or brand
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
Men
Clothing
T-Shirts





adidas
Combed Cotton Ribbed Towel Range in Sea Pine
$21.00
$30.00
MYER one
$18.00
Save from 20% ($6.00)
+1598 Myer one Credits. Join now
(100)
Free Click & Collect
30-Day Returns
Free Delivery Over $99*
Take a further 20% off
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header area
35%
Viewport
on 1st Load
Header, and ATB dominated, pushing down the product name, images, $price, Promos and โ โ โโโRatings.
* ATB
20%
search.
Nearly 1 in 2 visitors exit after entering directly from
search. ๐
The audit
An audit that changed the brief
An audit that changed the brief
An audit that changed the brief
I audited more than 75 PDP components on mobile and desktop using Contentsquare, and benchmarked PDPs from On, Sonos, Net-a-Porter and others.
*Competing for attention

*Exposure rate metrics
Reviews & Social Proof
Mobile โ High attractiveness (52.2) but very low exposure (2.94)
Desktop โ Both attractiveness (0.09) and exposure (6.70) were low
*Beauty Colour Selector

M.A.C Lady Danger
Metrics: High taps/clicks + low attractiveness rate โ customers switching back-and-forth
* Attractiveness rate: 0.14 Number of Taps/Clicks: 21,237
*Journey analysis showing high-exits
I set up a macro mapping condition on one of Myerโs highest-selling products: Dyson vacuums, during a sale.
*Black segment in the sunburst = exits


*CS Component Consolidation
I reviewed 75+ PDP components (Desktop + Mobile) in one holistic view
Metrics included: CR per Tap/Click, Attractiveness rate, Exposure rate & time, Taps/Clicks, Swipe rate (mobile)
* Reviewed over a 30-day period
Beauty drawer

Competitorsโ metadata highlighted key features. Ours didnโt.
To validate, I ran a Google Search for the same Dyson product โ saw competitors surfacing key features in crawlable page content






























Hypothesis
*Beauty Colour Selector

M.A.C Lady Danger
Metrics: High taps/clicks + low attractiveness rate โ customers switching back-and-forth
* Attractiveness rate: 0.14 Number of Taps/Clicks: 21,237
Beauty drawer

*Competing for attention

*Exposure rate metrics
*Journey analysis showing high-exits
I set up a macro mapping condition on one of Myerโs highest-selling products: Dyson vacuums, during a sale.
*Black segment in the sunburst = exits

Competitorsโ metadata highlighted key features. Ours didnโt.
To validate, I ran a Google Search for the same Dyson product โ saw competitors surfacing key features in crawlable page content






























Hypothesis
Reviews & Social Proof
Mobile โ High attractiveness (52.2) but very low exposure (2.94)
Desktop โ Both attractiveness (0.09) and exposure (6.70) were low

*CS Component Consolidation
I reviewed 75+ PDP components (Desktop + Mobile) in one holistic view
Metrics included: CR per Tap/Click, Attractiveness rate, Exposure rate & time, Taps/Clicks, Swipe rate (mobile)
* Reviewed over a 30-day period
*Beauty Colour Selector

M.A.C Lady Danger
Metrics: High taps/clicks + low attractiveness rate โ customers switching back-and-forth
* Attractiveness rate: 0.14 Number of Taps/Clicks: 21,237
Beauty drawer

*Competing for attention

*Exposure rate metrics
*Journey analysis showing high-exits
I set up a macro mapping condition on one of Myerโs highest-selling products: Dyson vacuums, during a sale.
*Black segment in the sunburst = exits

Competitorsโ metadata highlighted key features. Ours didnโt.
To validate, I ran a Google Search for the same Dyson product โ saw competitors surfacing key features in crawlable page content






























Hypothesis
Reviews & Social Proof
Mobile โ High attractiveness (52.2) but very low exposure (2.94)
Desktop โ Both attractiveness (0.09) and exposure (6.70) were low

*CS Component Consolidation
I reviewed 75+ PDP components (Desktop + Mobile) in one holistic view
Metrics included: CR per Tap/Click, Attractiveness rate, Exposure rate & time, Taps/Clicks, Swipe rate (mobile)
* Reviewed over a 30-day period
Beauty drawer

*Journey analysis showing high-exits
I set up a macro mapping condition on one of Myerโs highest-selling products: Dyson vacuums, during a sale.
*Black segment in the sunburst = exits

Reviews & Social Proof
Mobile โ High attractiveness (52.2) but very low exposure (2.94)
Desktop โ Both attractiveness (0.09) and exposure (6.70) were low
*Beauty Colour Selector

M.A.C Lady Danger
Metrics: High taps/clicks + low attractiveness rate โ customers switching back-and-forth
* Attractiveness rate: 0.14 Number of Taps/Clicks: 21,237
*Competing for attention

*Exposure rate metrics
Competitorsโ metadata highlighted key features. Ours didnโt.
To validate, I ran a Google Search for the same Dyson product โ saw competitors surfacing key features in crawlable page content






























Hypothesis

*CS Component Consolidation
I reviewed 75+ PDP components (Desktop + Mobile) in one holistic view
Metrics included: CR per Tap/Click, Attractiveness rate, Exposure rate & time, Taps/Clicks, Swipe rate (mobile)
* Reviewed over a 30-day period
Qual
Price Comparison Behaviour (Qual)
Insights: Customers switched tabs to compare competitors
Details compared: Price, availability, delivery, returns
Hypothesis Validates my hypothesis โ high exits show shoppers are price-comparing on PDPs
Reviews & Social Proof
Participants valued lifestyle photos and reviews to build purchase confidence
They wanted to see someone wearing or using the item
Current placement (low on PDP) โ often missed despite being persuasive
Mobile Viewport Issues (Qual)
User testing and qual interviews noted essential info buried below the fold
Participants couldnโt quickly see price, returns,
Qual
Price Comparison Behaviour (Qual)
Insights: Customers switched tabs to compare competitors
Details compared: Price, availability, delivery, returns
Hypothesis Validates my hypothesis โ high exits show shoppers are price-comparing on PDPs
Reviews & Social Proof
Participants valued lifestyle photos and reviews to build purchase confidence
They wanted to see someone wearing or using the item
Current placement (low on PDP) โ often missed despite being persuasive
Mobile Viewport Issues (Qual)
User testing and qual interviews noted essential info buried below the fold
Participants couldnโt quickly see price, returns,
Qual
Reviews & Social Proof
Participants valued lifestyle photos and reviews to build purchase confidence
They wanted to see someone wearing or using the item
Current placement (low on PDP) โ often missed despite being persuasive
Price Comparison Behaviour (Qual)
Insights: Customers switched tabs to compare competitors
Details compared: Price, availability, delivery, returns
Hypothesis Validates my hypothesis โ high exits show shoppers are price-comparing on PDPs
Mobile Viewport Issues (Qual)
User testing and qual interviews noted essential info buried below the fold
Participants couldnโt quickly see price, returns,
Behind the scenes
Five problem areas stood out:
Five problem areas stood out:
Five problem areas stood out:
Area
What
Why
How
Reviews
What
Stars seen, rarely tapped
Stars seen, rarely tapped
Why
Reviews build fit confidence
Reviews build fit confidence
How
Move reviews up, add a carousel
Move reviews up, add a carousel
Sale price
What
Price, save label and banner competed
Price, save label and banner competed
Why
The saving gets lost
The saving gets lost
How
One aligned price block
One aligned price block
Beauty colour
What
Rage-clicks below the fold
Rage-clicks below the fold
Why
Shoppers compare shades
Shoppers compare shades
How
Show every swatch upfront
Show every swatch upfront
Add to Bag
What
Took a fifth of the screen
Took a fifth of the screen
Why
The product should lead
The product should lead
How
Slimmer bar, no fill
Slimmer bar, no fill
First screen
What
Price and ratings below the fold
Price and ratings below the fold
Why
Key details need to show first
Key details need to show first
How
Slimmer header and bar
Slimmer header and bar
The audit changed the brief: a full redesign, starting with Apparel, kicked off with a reverse-brief workshop.
The audit changed the brief: a full redesign, starting with Apparel, kicked off with a reverse-brief workshop.
The audit changed the brief: a full redesign, starting with Apparel, kicked off with a reverse-brief workshop.
โI identify customer obstacles using data and insights, develop prototypes, and refine them through engineering testing and iteration.โ
My approach
Align the team, then prototype and test in two rounds
Align the team, then prototype and test in two rounds
Align the team, then prototype and test in two rounds
I ran a reverse-brief workshop with design, e-commerce and content.
I wireframed in Figma, then built interactive prototypes in Framer.
I tested twice: moderated for the why, unmoderated in Maze for scale.
Reverse Brief Workshop






Reverse Brief Workshop






Reverse Brief Workshop






Exploration
Round 1
Round 1
Round 1
The first structured concept introduced a calmer, clearer sequence. Key product info above the fold. Clutter removed. The relationship between image, price, size, stock, and reviews finally made sense. This version went straight into moderated testing.



Exploration
Round 1 UT: moderated testing, 8 participants via Askable
Round 1 UT: moderated testing, 8 participants via Askable
Round 1 UT: moderated testing, 8 participants via Askable
Rapid iterations across layout, information grouping, and content sequencing. Gallery structures, colour logic, review placement, size visibility. Many prototypes were adjusted live as new signals emerged from testing. I didnโt design in isolation. I designed in conversation with data.



Key decisions
01
Scope the system, not the screen
Scope the system, not the screen
I reframed the brief around the whole page, with e-commerce and content in from week one.
02
Test twice, on purpose
Test twice, on purpose
Round one got the design โ70% thereโ; round two confirmed the fixes held at scale.
03
Let the data set the hierarchy
Let the data set the hierarchy
Rage-clicks, hidden stock and buried reviews decided what moved up the page.
04
Test for accessibility
Test for accessibility
I included blind and low-vision participants, a step most PDP redesigns skip.
Exploration
Round 2
Round 2
Round 2
A stronger first screen for mobile ยท A simpler gallery ยท Clearer access to sizing, fabric and fit ยท More visible reviews ยท A cleaner relationship between price, promotions and key messaging ยท A flexible structure that adapts across categories
























Wash inside out. Cold machine wash with similar colours.
Line dry in the shade. Do not tumble dry.
Do not iron.
























Wash inside out. Cold machine wash with similar colours.
Line dry in the shade. Do not tumble dry.
Do not iron.
























Wash inside out. Cold machine wash with similar colours.
Line dry in the shade. Do not tumble dry.
Do not iron.
Exploration
Round 2 UT: unmoderated testing at scale via Maze
Round 2 UT: unmoderated testing at scale via Maze
Round 2 UT: unmoderated testing at scale via Maze
Iterated based on what round one surfaced, rather than treating testing as a single checkpoint.



Outcome
A validated direction, signed off and handed to development
A validated direction, signed off and handed to development
A validated direction, signed off and handed to development
4.6 โ 4.8
4.6 โ 4.8
4.6 โ 4.8
out of 5 on โI have all the important information I needโ (Maze, n=19).
5 weeks
5 weeks
5 weeks
from workshop to a signed-off direction, handed to development.
โDespite all the detail, it didnโt look cluttered in any way.โ
โDespite all the detail, it didnโt look cluttered in any way.โ
โDespite all the detail, it didnโt look cluttered in any way.โ
Test participant
Test participant
Test participant
It was pre-production, so thereโs no live conversion number to report.
What it left behind: a validated design, a tested two-round method and a reverse-brief process other categories can reuse.
Re-
Every component, designed as one system
I built each element of the prototype as a reusable React component with designed states rather than flat mock-ups. Grouped by function, these are the pieces the final page assembles.
โDespite all the detail, it didnโt look cluttered in any way.โ
participant
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Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
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Features:
Crew neck
Subtle adidas Badge of Sport logo displayed on chest
Material:
Single jersey fabric provides a soft and smooth feeling


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ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.

๔ก
myer.com.au/mens
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Account
0
Stocktake Sale
Women
Men
Beauty
Home
Travel & Tech
Kids
Toys
Sale
Clearance
MYER one








Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay with your favourite rewards program
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Features:
Crew neck
Subtle adidas Badge of Sport logo displayed on chest
Material:
Single jersey fabric provides a soft and smooth feeling


You Recently viewed
Heading
your Member Card
and redeem Rewards directly from the App


Returns policy
ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
๔ก
myer.com.au/mens
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Account
0
Stocktake Sale
Women
Men
Beauty
Home
Travel & Tech
Kids
Toys
Sale
Clearance
MYER one




Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay with your favourite rewards program
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Features:
Crew neck
Subtle adidas Badge of Sport logo displayed on chest
Material:
Single jersey fabric provides a soft and smooth feeling


You Recently viewed
Heading
your Member Card
and redeem Rewards directly from the App


Returns policy
ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.

๔ก
myer.com.au/mens
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Account
0
Stocktake Sale
Women
Men
Beauty
Home
Travel & Tech
Kids
Toys
Sale
Clearance
MYER one




Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay with your favourite rewards program
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Features:
Crew neck
Subtle adidas Badge of Sport logo displayed on chest
Material:
Single jersey fabric provides a soft and smooth feeling


You Recently viewed
Heading
your Member Card
and redeem Rewards directly from the App


Returns policy
ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
๔ก
myer.com.au/mens
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Account
0




Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay with your favourite rewards program
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Features:
Crew neck
Subtle adidas Badge of Sport logo displayed on chest
Material:
Single jersey fabric provides a soft and smooth feeling


Reviews
5
Great everyday gear
Janine W88
Sweepstake entry

Verified Purchaser
25 days ago
This is true to size and a great fit. The linen blend
makes it very cool despite being black. You can
wear for business then dress it up for after work
events
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
5
Amazing.
Mari Lins
Sweepstake entry

Verified Purchaser
5 days ago
Amazing shade and building. I loved it. I hight
recommended it.
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
You Recently viewed
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ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.

๔ก
myer.com.au/mens
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Account
0




Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay with your favourite rewards program
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Features:
Crew neck
Subtle adidas Badge of Sport logo displayed on chest
Material:
Single jersey fabric provides a soft and smooth feeling


Reviews
5
Great everyday gear
Janine W88
Sweepstake entry

Verified Purchaser
25 days ago
This is true to size and a great fit. The linen blend
makes it very cool despite being black. You can
wear for business then dress it up for after work
events
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
5
Amazing.
Mari Lins
Sweepstake entry

Verified Purchaser
5 days ago
Amazing shade and building. I loved it. I hight
recommended it.
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
You Recently viewed
Heading
your Member Card
and redeem Rewards directly from the App


Returns policy
ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
0
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Take a further 20% off
Selling Fast

Complete the look




adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay with your favourite rewards program
Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
You Recently viewed
Reviews
Overall Rating
4.7
272 Reviews
5
Great everyday gear
Janine W88
Sweepstake entry

Verified Purchaser
25 days ago
This is true to size and a great fit. The linen blend
makes it very cool despite being black. You can
wear for business then dress it up for after work
events
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
5
Amazing.
Mari Lins
Sweepstake entry

Verified Purchaser
5 days ago
Amazing shade and building. I loved it. I hight
recommended it.
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
Load more reviews
Wear the look




Heading
your Member Card
and redeem Rewards directly from the App


Returns policy
ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.

0
THIS IS HOW WE SUMMER | SHOP ESSENTIALS
20% OFF SELECTED MENโS CASUAL CLOTHING
20% OFF SELECTED WOMENโS INTIMATES
Take a further 20% off
Selling Fast

Complete the look




adidas
4.7 (408)
White 4.0 Logo Tee (Gender Neutral)
$21.00
Was
$30.00
MYER one
$18.00
Delivery
Click & Collect
In store
30 Day Returns
Size:
Limited stock
Size Guide
Snug fit, if you prefer a slightly looser fit, we recommend ordering a size up
Fit
Runs Small
Runs Large
+1598 Myer one Credits. Join now
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay now from $11.00 per fortnight
Pay with your favourite rewards program
Details
100% Cotton Single Jersey
A key player for your wardrobe. This Adidas t-shirt is classic and understated. Made from comfortable cotton jersey, it feels as good as it looks. Our cotton products support more sustainable cotton farming.
You Recently viewed
Reviews
Overall Rating
4.7
272 Reviews
5
Great everyday gear
Janine W88
Sweepstake entry

Verified Purchaser
25 days ago
This is true to size and a great fit. The linen blend
makes it very cool despite being black. You can
wear for business then dress it up for after work
events
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
5
Amazing.
Mari Lins
Sweepstake entry

Verified Purchaser
5 days ago
Amazing shade and building. I loved it. I hight
recommended it.
Yes, I recommend this product.
Helpful?
(1)
(0)
Report
Load more reviews
Wear the look




Heading
your Member Card
and redeem Rewards directly from the App


Returns policy
ยฉ Copyright 1999-2023 Myer Pty Ltd. GPO Box 2215, Melbourne VIC 3001.
What Iโd carry forward
01
Reframe the brief before the design.
02
Two rounds of testing are worth it: moderated for why, unmoderated for scale.
03
Build accessibility into every session, not after.
Next steps
If built, measure Add to Bag rate and mobile bounce against the 8.53% and โ1 in 2 baselines. Then take the reverse brief to Beauty.




